Job Opportunity for Virtual Center Manager

B2X Service Solutions India Pvt. Ltd - Hyderabad, Telangana

About B2X

B2X is the leading global provider of end to end customer care solutions for mobile and IoT devices. B2X helps many of the world’s leading mobile and consumer IoT companies deliver a superior aftersales service experience.

Position: Virtual Center Manager

Job Responsibility

1 - To manage the entire day-to-day operations of the center, drive the team toachieve the KPIs , manage the P/L and revenue of the center

2 - The Centre Manager is responsible for driving the operations of the centre smoothly

3 - Overseeing daily center operations and coordinating center activities through assigned staff

4 - Supervising the activities of the team

5 - Meeting daily service repair needs and driving customer satisfaction

6 - Dealing with customers and resolving customer issues as and whenrequired

7 - Resolving staff problems and complaints

8 - Preparing various MIS reports(Daily Finance report,Review report,etc)or other special reports for management

9 - To Ensure Authorized Repairs are carried as per the SOPs.

10 - To maintain & adhere to the prescribed KPIs as required from theOEM,

11 - To drive team members to Achieve Revenue & EBIDTA Targets & ensureprofitability of the Centre

Qualification: Graduate

Experience: 5+ Yrs exp with good technical knowledge

Salary - 6 lacs

Location - Hyderabad

Job Type: Full-time

Salary: ₹30,000.00 to ₹35,000.00 /month