vorugantyplacements

Software Development Engineer
Amazon.com 21,697 reviews - Hyderabad, Telangana

apply at https://www.amazon.jobs/en/locations/hyderabad-india

Do you enjoy solving very complex problems with simplest solutions? Are you excited by a fast paced multi-tasked environment? Would you like to help us innovate on behalf of Digital and Device customers?

Work hard. Have fun. Make history.

Amazon is the earth’s most customer centric company. Along with being a retail company, it has a special focus on innovative technology and high-profile devices. We have worked to produce best-selling tablets with breakthrough hardware technology, e-readers that have revolutionized reading, Fire TV, a tiny yet powerful way to watch the best movies and TV shows in the comfort of your living room and Echo, our latest cutting edge product.
The Digital and Device Customer Service (aka. D2CS) organization goal is to provide the best customer experience and support for our devices and digital applications. The D2CS Technology team own critical applications and backend services to achieve this. The team is looking for a Software Development Engineer to work on the in-house relationship management platform that delivers one of the industry’s best customer satisfaction scores (ACSI). Our platform is used 24x7 by thousands of users globally in multiple languages who are satisfying millions of Amazon and our partners' customers.
You will have the opportunity to work on software services that are designed to adapt to the evolving businesses of Amazon while improving the quality and productivity of our operations teams. These gains are driven by the controls and feedback of our systems, business metrics and user community to enable continuous improvement to our software, system design, and development processes. Our software allows our users to also improve their quality, timeliness, efficiency and policy adherence of customer support interactions.
Work in our platform will provide the opportunity to contribute to the complete vertical stack of an SOA based system, which is horizontally connected to most systems in the larger Amazon ecosystem. Areas include business intelligence, web service implementation, database design, web based applications, UI design and usability optimization.
Developers in this position will use a variety of mainstream and open source technologies like Java, C++, Linux, Javascript, Oracle, as well as in-house Amazon technologies. The technical skills required for this role include strong object-oriented design and programming in Java or C++. Some scripting, SQL and data modeling is helpful. An understanding and experience with web based technologies is essential. These may include HTML, HTTP, Javascript, JSON, AJAX, apache, tomcat. Experience working pragmatically under deadlines with operational software is highly desired. In addition the role will offer project management, leadership and system design opportunities.
We are looking for passionate, hard-working, and talented individual who has experience building innovative, mission critical, high volume applications.

Key Responsibilities:
- Be responsible for sub-system architecture and development for product initiatives and feature development
- Investigate, prototype and deliver innovative system solutions
- Work in an Agile/Scrum environment to deliver high quality software
- Work side by side with partners, colleagues and teams on challenging problems
- Have experience working with web technologies
- Be highly effective and thrive in a dynamic environment with multiple, changing priorities
- Take great pride to innovate on new products that are used by millions of users
- Understand what's important when releasing software to end users and have been through the process from start to finish
- Be comfortable with proactive outward communication and technical leadership and never shy away from a challenge.

Basic Qualifications
- Bachelor’s degree in Computer Science or related field
- 3+ years’ industry experience as a software development engineer
- Possess strong OO design/development skills and have a proven track record for driving projects from conception, to prototype and finally implementation
- Working knowledge of web technologies
- Eager to learn and learn fast, enjoy a fast paced environment
- Self-directed, demonstrate leadership potential and a team player
- Strong software design and problem solving skills
- Excellent written and oral communication skills

Preferred Qualifications - Master’s degree in Computer Science or related field
- Excellence in technical communications with both technical and non-technical peers
- Excellent judgment, organizational, and problem-solving skills
- Experience with Agile or Scrum development methodologiesly

DESCRIPTION

Interested in Amazon Echo? Come work on it. We’re building the speech and language solutions behind Amazon Echo and other Amazon products and services. We’re working hard, having fun, and making history; come join us!

This position is for a professional who thrives in a dynamic, fast-paced environment and has a strong background in managing guidelines that have complex dependencies. In this role, you will be responsible for maintaining the conventions across different workflows for the global teams that process and analyze language data. You will work closely with Program Managers, Operation Managers and Subject Matter Experts to maintain consistency at a global scale. The requirements will be driven by a wide range of stakeholders and internal customers.

Responsibilities:
· Build a sustainable framework that will support a growing number of conventions (process instructions) for workflows designed for language data processing and analysis.
· For each workflow, track the various levels of convention maturity per language, drive horizontal and vertical information/knowledge sharing, and mitigate against the risk of convention divergence across languages.
· Standardize conventions to improve cross training and cross site resource flexibility.
· Maintain a centralized repository so that all guidelines will be visible and easily accessible to all teams in geographically diverse locations.
· Establish the global standard for efficiency and accuracy among the local Language Convention Managers and Operation Site Trainers.
· Partner with the Program Managers, Operation Managers and Subject Matter Experts to understand the challenges for each workflow, and develop solutions based on priority.
· Act as the strategic partner for internal customers, including Language Scientists or Data Specialists. Be the main point of contact for discussions around conventions.
· Monitor, track and report on convention related milestones and metrics.

BASIC QUALIFICATIONS

Basic Qualifications
· Bachelor’s or advanced degree in linguistics.
· Experience with data analysis methods such as annotation, transcription.
· Experience taking a lead role on large, fast-moving projects on a global scale.
· Experience working with various internal teams to collect requirements, evaluate alternatives, and develop processes and tools.
· Familiarity with standardizing guidelines.
· Five or more years as a Project or Program Manager.
· Experience with project specification, forecasting, and reporting.
· Excellent communication and organizational skills.
· Comfortable working in a fast paced, highly collaborative, dynamic work environment.
· Willingness to support several projects at one time, and to accept reprioritization as necessary.

PREFERRED QUALIFICATIONS

Preferred Qualifications
· 3+ years of experience working with language data.
· Practical knowledge of data processing needs and trade-offs.
· Experience in a training and/or quality assurance role.
· Experience working with a globally-distributed management organization.

DESCRIPTION

The Amazon Fulfillment Technologies team in India is looking for a DevOps Manager to manage all aspects of mission-critical services. Our team of engineers innovate, automate, drive process and service improvements and manage highly available systems that power Amazon fulfillment network worldwide.

A successful candidate for this role will have an established background in managing support organization, has a strong customer focus, excellent project management skills, great communication skills, and a motivation to achieve results in a fast paced environment. This manager will collaborate with business teams, program/project management teams, and software engineering teams to help articulate amazon fulfillment strategy to achieve Operational Excellence and scale our business. The role also involves driving smaller scope development projects and building custom tools.

BASIC QUALIFICATIONS

· Drive process and service improvements, and improve day-to-day operational efficiency.
· Participate in incident management to resolve outages and communicate with a global audience and participate in calls resolving outage.
· Develop and maintain a culture of innovation and operational efficiency in the team.
· Hiring, growing and retaining a Dev Ops engineering team keeping up with the high Amazon bar. This leader will be responsible for continuing to build an extremely high caliber team.

PREFERRED QUALIFICATIONS

· Candidates with experience in managing large scale highly available distributed system.
· Understanding and experience working with UNIX/Linux fundamentals, Databases, Java, JavaScript.
· Strong metrics and operational excellence focus.
· Excellent verbal and written communication skills with the ability to bridge between teams of varying technical expertise.
· Excellent analytical and quantitative skills.

apply at https://www.amazon.jobs/en/jobs/622033/dev-ops-engineer

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apply at https://www.amazon.jobs/en/jobs/622031/dev-ops-engineer

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apply at

https://www.amazon.jobs/en/jobs/621884/dev-ops-engineer

DESCRIPTION

Job Description:
In this role associates are required to understand different operational techniques and have high level of attention to detail. Accuracy of processing is of utmost importance followed by speed. He/she should consistently deliver results that meet or exceed expectations & understands how the business operates and suggests changes to improve the process. This role would report to the Team Lead or the Operations Manager.

Key responsibilities:
· Meets and/or exceeds the set productivity and accuracy targets.
· Participate in ad-hoc operational projects and audits
· Understand operational goals, vision, charter and process steps
· Execute on assigned project components of specific audit processes
· 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day
Follow SOPs as prescribed and provide inputs to improve the process

BASIC QUALIFICATIONS

· Any UG Degree (JP Lang specialists will require at least basic level cert.)
· Proficient in Internet navigation
· Has problem solving skills and attention to detail.
· Has good written and oral communication skills
· Meets and/or exceeds productivity and accuracy targets for assigned audit/quality processes
· Drive process/system improvements basis ongoing trends/gaps identified
· Carries out tactical issue based communications with internal teams
· To receive security clearance all candidates must undergo a background check.
· Proficiency in computer applications and a flair for browsing the internet

PREFERRED QUALIFICATIONS

· Has Exposure to MS office
· Proficient in Internet navigation and keyboard typing skills
· Has problem solving skills and attention to details
· Has statistical knowledge on averages, trend, outliers, charting, etc. would be an advantage
· Ability to work independently and think ‘out of the box’
· Should be able to ‘dive deep’ and identify the root cause of the issues and get them fixed by coordinating with different teams like operations and IT

apply at

https://www.amazon.jobs/en/jobs/620609/process-associate-jp

DESCRIPTION

Interested in Amazon Echo? Come work on it. We’re building the speech and language solutions behind Amazon Echo and other Amazon products and services. We’re working hard, having fun, and making history; come join us!
Amazon is seeking an experienced Training Manager to coordinate, execute, and implement various Learning and Development programs used to train new hires and existing associates including leadership across our globally distributed sites. S/he will become an expert in data processes such as transcription and annotation, liaise with other site training managers, program managers, and global leaders to ensure training deliverables meet accuracy and throughput standards. The Training Manager must have a passion for, relationship-building, as well as data efficiency and accuracy. Specifically, the Training Manager will:
· Manage, coach, assess and develop the site trainers and coordinate their work
· Plan Training Deliveries & manage Instructor’s schedules
· Become proficient in business processes
· Provide reports and statistics on Specialty- Site- and Function-specific training performance against goals
· Partner with Leadership in interim and final evaluation of learner outcomes and performance to determine next steps
· Administer the LMS and LCMS for the site
· Determine training requirements and build detailed training proposals and plans to help accelerate organizational performance
· Continually evaluate training solutions for quality, business impact, and scalability
· Maintain a strong relationship with all stakeholders to ensure flawless execution of training plans across sites
· Deliver training as needed to support the initiatives
· Build & maintain a pipeline of training opportunities and provide regular forecasts
· Plan, communicate, manage, and measure milestones, risks, and process improvement opportunities of day-to-day operations, for the training team
· Ensure timely and quality assured support during transfer of work either from an existing Amazon site to another or to ramp new work initiatives into one or multiple Amazon sites as the responsible Training Manager with a strong focus on and around training
· Define standard operation processes (SOP), deploy them at the site-level and pro-actively defining roadblocks, tracking progress, surfacing risks & executing mitigation strategies
· Coordinate with domain experts for quality assessments, quizzes, and feedback
· Drive cross-site consistency in performance metrics

BASIC QUALIFICATIONS

BASIC QUALIFICATIONS
· Bachelor’s or advanced degree in a relevant field
· Four or more years as Training Manager or L&D Manager, preferably in the IT industry
· Excellent proficiency in English
· Experience working with a globally distributed team to achieve shared objectives
· Experience leading large, multi-track, fast-moving projects
· Experience working with various internal teams (including technical) to collect requirements, evaluate alternatives, and develop processes and tools
· Experience with project specification, forecasting, and reporting
· Excellent communication, strong organizational skills and very detail oriented

PREFERRED QUALIFICATIONS

PREFERRED QUALIFICATIONS
· Experience working with speech or language data, including experience with language annotation or natural language processing
· Practical knowledge of data processing needs and trade-offs
· Experience in training project management

apply at https://www.amazon.jobs/en/jobs/620585/training-manager

DESCRIPTION

BASIC QUALIFICATIONS

· BS in Computer Science or equivalent.
· 10+ years of industry experience.
· Experience with OO design and coding skills in languages like Java/Python/C#/Ruby/Objective C/C++

PREFERRED QUALIFICATIONS

· Experience in HTML5, Javascript, CSS and general Web 2.0 techniques
· Experience developing in a Unix/Linux environment
· Passion for creating efficient, scalable services
· Understanding of web services technologies such as SOAP, HTTP, WSDL, XSD, and REST
· Must be a self-starter and motivated
Professional traits that is not unique to this position, but necessary for Amazon leaders:
· Strong communication skills - both written and verbal
· Exhibits excellent judgment
· Hires great people. Develops great people.
· Has relentlessly high standards
· Thinks strategically, but stays on top of tactical execution
· Expects and requires innovation of her/his team
· Thinks big and has conviction
· Is results oriented
· Has the innate ability to inspire passion in others

apply at https://www.amazon.jobs/en/jobs/619304/sr-sde

DESCRIPTION

BASIC QUALIFICATIONS

· BS in Computer Science or equivalent.
· 5+ years of industry experience.
· Experience with OO design and coding skills in languages like Java/Python/C#/Ruby/Objective C/C++

PREFERRED QUALIFICATIONS

apply at https://www.amazon.jobs/en/jobs/617621/devops-engineer

DESCRIPTION

Amazon strives to be the world’s most customer-centric company, where customers can research and purchase anything they might want online or offline. We set big goals and are looking for people who can help us reach and exceed them. Kindle is one example of this. Kindle is the best-selling product in the history of Amazon.com, and the Kindle business is one of the most innovative and fastest growing businesses at Amazon.

The Amazon device team designs & engineers high profile consumer electronics, including the best-selling Kindle family of products. We have also produced groundbreaking devices like Fire tablets, Fire TV, and Amazon Echo. We provide customers a fully integrated service with instant access to over 27 million movies, TV shows, magazines, newspapers, books, songs, apps, and games.

The ADS team is part of Amazon’s speech platform organization that provides speech recognition capabilities for a variety of Amazon products and searches, most visibly, the recently launched Amazon Echo product.

Position Description

Quality Assurance Manager is a newly created role to build world class Data Quality processes, metrics, tools, and solutions for ADS.

As a Quality Assurance Manager, you will create and implement a strategy driving the quality of our data to a world class level while setting the goals of Quality Assurance associates. In addition to experience with building and leading successful data quality assurance programs, we're looking for someone to drive quality through data, people, process, and technology improvements and drive engineering excellence across multiple teams.

The Role:
The successful Quality Assurance Manager will be obsessed with quality improvement, experienced and highly committed to creating world class program for continuous improvements, able to develop and drive a detailed quality strategy, as well as take a hands-on approach to executing that strategy. In this role, you will:
· Work with Customer and Operations teams to understand data and quality needs
· Develop, execute, and measure quality improvement strategies
· Oversee the development and execution of quality programs and monitoring and reporting
· Set directions/goals for a team of Quality Auditors on process quality
· Work with a team of Quality Auditors to ensure the highest quality data delivery
· Provide production quality health report to management and lead the continuous improvement activities accordingly
· Verify Quality Metrics in place and meet goals, trigger containment actions and corrective actions as appropriate
· Lead and support problem solving activities for Quality Alert as well as any other quality issues

S(he) should thrive and have demonstrated success in an environment which offers ambiguously defined problems, big challenges, and quick changes. S(he) will be expected to balance detailed execution with speed and possess solid collaborative skills. S(he) will be working in a fast-paced environment where every day brings new challenges and new opportunities. S(he) should have excellent business and communication skills and be able to work with business owners to develop and define quality goals. This position involves regular communication with senior management on quality program status and risks. Cross-team coordination, project management, and executive presentation skills are essential.

The successful candidate will be a recognized expert for their quality management and quality improvement abilities.

Summary of Responsibilities
· Work with teams in quality audit teams, define quality measures at team level and metrics to be tracked.
· Establish quality standards by role, region and vertical. Engage data engineering and analytics to deliver automated solutions, where possible.
· Assess performance of quality metrics; surface exceptions to the respective teams. Setup and execute processes to enable operations to drive corrective actions as necessary.
· Setup and execute processes to verify the corrective action effectiveness and report
· Co-ordinate with data engineering to create and distribute canned analysis reports where automated solutions do not exist.
· Setup and execute processes for performing quality reviews to unearth insight or patterns that can be used to drive operational efficiency, further control cost per transaction of the operations teams.
· Work closely with Workforce, Analytics, Data Engineering, and Software Engineering teams to drive initiatives on Operational efficiency.

BASIC QUALIFICATIONS

· Bachelors or Masters in ME/IE/EE/CS, Systems engineering, or related Engineering degree
· Strong understanding of process improvement techniques in a production environment.
· Subject matter expert in quality methods and protocol.
· Problem Solving: Deliver solutions to complex problems through in-depth data analysis, using methodical approach such as DMAIC along with experience, innovation and judgment to make decisions that may be based on partial information
· Solid understanding and demonstrated success with practical applications of Lean / Six Sigma tools such as Failure Mode & Effects Analysis, Design of Experiments, Measurement System Analysis, Analysis of Variance, Hypothesis Testing, Value Stream Mapping, Pareto Charts, Gage Repeatability & Reproducibility, Cpk.
· Must be able to multi-task setting priorities in-line with business needs
· Must be self-motivated/self-directed
· Team work spirit

Professional traits that is not unique to this position, but necessary for Amazon leaders:
· Exhibits excellent judgment
· Customer Obsession
· Has bias for action while managing risk
· Has relentlessly high standards
· Thinks strategically, but stays on top of tactical execution
· Drives innovation through invent and simplify Dives deep and earns trust
· Is results oriented

PREFERRED QUALIFICATIONS

· Preferred 5+ years of working experience in engineering and/or in a process/production quality environment.

apply at https://www.amazon.jobs/en/jobs/616457/quality-program-manager

DESCRIPTION

DESCRIPTION Our vision is to be Earth's most customer-centric company; to build a place where customers can find and discover anything they want to buy online. Our global Customer Service (CS) team is at the heart of that mission, supporting Amazon’s millions of customers on product questions, post-order inquiries, technical support, and customer account management. So, are you passionate about improving the customer experience? Are you interested in taking a front-seat in the innovative technology that powers Amazon’s award-winning Customer Service?

The Customer Service Technology team believes that the edge Amazon has on its competitors is the customer service we provide. CS Tech is a global organization with over twenty development teams that work to create an optimal experience for our customers. Our technology space covers the Amazon Retail Web-site, in-house built telephony and CRM solutions as well as a host of other products that are used to enhance the Amazon experience for our customers. We work towards a single goal: to ensure the best possible experience for our customers. To do that, we want to improve the speed and efficiency with which we can react to customer contacts. The systems and products we build anticipate the needs of millions of customers, supplying thousands of representatives across hundreds of skills with fast and skilled customer service.

The Customer Service Technology (CS Tech) team has an immediate opening for a Senior Product Manager. CS Tech Product Managers work closely with engineering teams, UX research, design, and program management in an agile environment to deliver your products to market. You will explore emerging technologies, their impact on Customer Support, and advocate their adoption where it benefits our customers. You will define creative, high-quality roadmaps based on Customer Support Technology strategy and vision. You will develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each new product. These products will support Amazon’s growing business and raise the bar on world-class customer service.

Why you will love it: You will work directly with managers and engineers across the company to build next-generation customer support products. You will have a direct impact on our bottom line and the ability to deliver improvements for our customers and associates. You will be part of a growing, fast paced, and fun team. You will have ownership for the implementation of your work.

BASIC QUALIFICATIONS

· 5+ years of product management experience in technology focused business.
· Bachelor’s degree in Information Systems, Computer Science, Engineering, Operations Research, Mathematics or other analytical disciplines.
· An independent problem solver who can make high quality judgments and decisions quickly with excellent organization skills to work across functions on tight deadlines.
· Organized, self-starter and a quick learner. Experience dealing with results, metrics and data management and desire to create and build new processes.
· Excellent written, verbal, listening, communicating, and negotiating skills coupled with ability to comfortably and confidently present to all levels within the enterprise is required.
· Have a strong track record of achieving the balance between innovation and strong customer and quality focus.

PREFERRED QUALIFICATIONS

· An MBA and/or a degree in Computer Science (or the equivalent), or professional work experience as a software engineer is a huge plus.
· Entrepreneurial spirit, with track record for delivering results in fast-moving and demanding environments.
· Proficient with web services, online technologies and user interface design.
· Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners.
· Strong analytic and quantitative skills; ability to use hard data and metrics to back up assumptions, recommendations, and drive actions (SQL strongly preferred).
· History of developing business strategy in conjunction with senior leadership.

https://www.amazon.jobs/en/jobs/616436/senior-product-manager

Sunday, 18 February 2018

Conventions Specialist

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Dev Ops Engineer

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Dev Ops Engineer

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Dev Ops Engineer

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Process Associate, JP

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Training Manager

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Sr. SDE

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DevOps Engineer

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Quality Program Manager

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Senior Product Manager

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